Delivery and Conditions
We use the service of recognized carriers to ship orders. If you are not present during the delivery, the carrier leaves you a notice card indicating where the package can be picked up (distribution center closest to you). You have 15 days to pick up your package. After this period, it is returned to us with costs. If we need to return the package to you, you will have to pay the cost of returning the package to our warehouse as well as reshipping the order to your address. If there is an error on your part in the address, postal code, apartment, office etc., the same return and reshipment costs will apply.
Collection 20-20-10: Your order is shipped between 5 and 10 days. You will receive your order within 1-8 working days.
For custom items, the timeframe is specified when ordering (generally 3-6 weeks).
It is always possible to pick up your order at our workshop by appointment.
We are not responsible at any time for any damage that you may have suffered due to a longer delivery time (example: the costs of an electrician).
We will provide you with a tracking number by email as soon as the merchandise is shipped. By clicking on the tracking number, you will automatically go to the carrier's website. This then tells you where your order is. You can also see the tracking of your delivery, by entering the tracking number provided.
Collection 20-20-10: Your order is shipped for free anywhere in Canada.
For custom items, fees will be calculated upon submission.
Return policy, defect and warranty.
Please note that there is no return or exchange on our products but they are guaranteed for 5 years.
Following receipt of your merchandise, you have 14 days to contact us to notify us of a damaged or defective product.
We are not at any time responsible for any damage that you may have suffered due to a defective or damaged item. As well as the costs incurred by it (example: the costs of an electrician).
Defective Part: The replacement part will be shipped to you free of charge.
Non-repairable product: Following your service call, we will exchange your product once the receipt and inspection of your defective item.
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Acceptance of an order
Receipt by email of the confirmation of an order does not automatically mean that we have accepted an order and is not a confirmation of commitment to sell the products mentioned. We reserve the right to refuse to do business with a customer and / or to set a quantity limit for any item in an order. We reserve the right to cancel an order (including an accepted order) if the price or important information on the website is incorrect. If we cancel your order, you will be notified that the order has been canceled and refunded to the original payment type.
The prices of our products are indicated in Canadian dollars and applicable taxes are added.